It’s time for OSS

mrhenderson Uncategorized Leave a Comment

There’s no excuse any more. Open source software is just as good – if not better than closed source at a fraction of the price. The most pressing need if for us to get rid of Microsoft Operating systems. Not only is Linux very …

From CRM to CEM

mrhenderson Uncategorized Leave a Comment

Over the last couple of days I have been participating in debate around customer insight, customer relationship management (CRM) and customer engagement management (CEM). For those of you that missed it, LGA have spent around £7m on a little over 60 local authority projects …