Digital Citizen 2012

mrhenderson Uncategorized Leave a Comment

After eavesdropping on the Citizen2012 conference today I realised that there were some excellent observations caught up in the debate relating to service improvement. Here are the ideas I jotted down:- Proactive customer services. Optimising information requests. Marketing of digital services. /developer sections for …

Training: Effective Digital Engagement

mrhenderson Training Leave a Comment

Digital Engagment is increasingly central to the relationship between organisations and their customers or citizens.  With the dawn of social customer relationship management and the freedom of digital communications, no organisation can ignore the power and potential of this subject. Benefits to you and …

My Klout

mrhenderson Knowledgebase Leave a Comment

So, I’m a bit of an Observer when it comes to social media – but I have become interested in how it might lead to more influence. I’m particularly interested in services that measure influence for you – such as Klout. Anyhow, in an …