It’s fair to say that I’m a fan of digital but it’s also worth pointing out that, apart from the obvious deficits like access and accessibility, it does have its pitfalls. How many times have you been a victim of ‘computer error’, lured in by a phishing scam or simply been inconvenienced by technology?
As the digital economy (and society) grows, it’s time to reflect on what consumer issues are around the corner. The good people at Consumer Focus have issued this report in conjunection with Ctrl-SHIFT to do just that.
All this talk of consumerism takes me back to my days at Which? days, which were thoroughly good. Let’s hope CF can keep their heads above the water when it comes to the great british quango cull.