I am a full time associate of The Consultation Institute and work freelance on digital projects, training and digital consultancy.  At the moment I am working on long term contracts with the World Bank and ScienceWise.

I have experience in writing ICT strategy for large corporations and have worked on many IT build projects for the public sector and European Commission. I’ve worked in the private sector too – Which? Ltd and Balfour Beatty mainly.

I’m always up to-speed on the latest technologies and technology policy.

I’m also founder of a little company called OpinionWise which runs some excellent web services such as OurHousing and AloneFone.  Oh yeah – the digital engagement database is a long term hobby of mine.

Expertise

Digital engagement and technology strategist, digital business owner and internationally recognised innovator.  Niche experience in digital government projects, project management, digital business support and consumer insights/empowerment.

I spent my early career evaluating digital products and services for the Consumers’ Association which have me deep insight into consumer perspectives and instilled the ability to analyse the world through a consumer lens.

I later moved onto leading a £4m national innovation project for developing digital propositions in the area of advancing public services, managing a team of four.  For example, I helped conceptualise and deliver the UK’s first online petition facility in 2005, winning the European eDemocracy award in the same year.

Since 2010 I have been a Senior technology associate for the Consultation Institute. My time at TCI has been varied and includes lecturing and leading on their public sector quality assurance programme for local authorities. I am also their assessor of web technologies for public engagement.

I have a natural ability to identify and exploit market opportunities through digital foresight and have successfully started two digital businesses – a web service for social landlords and a mobile phone app to help tackle loneliness.  As a small business owner I understand the balance between risk and reward as well as the financial accountability of a limited company.

I have also been engaged in technology change roles, such as ICT relationship management for Balfour Beatty where I helped develop their digital strategy and subsequently migrate legacy systems to more effective cloud based solutions.

More recently I have been supporting the development of digital capabilities of SMEs in Lincolnshire through mentoring and training initiatives on topics such as online merchandising and effective social media.  This includes establishing five digital ‘hubs’ in the region focused on digital fabrication in conjunction with the University of Lincoln.

Employment History

2014-Present

  • Ricardo-AEA reporting to the Department of Business, Innovation and Skills
    (Contract)

    Marble Arch Tower
    London

  • Dialogue Engagement Specialist (Digital)

    Advisory role in how to use qualitative data to shape government policy on emerging science and technology issues (e.g. autonomous vehicles, Quantum 2.0). Responsible for monitoring web analytics and insights for the programme.

  • World Bank

    (Short Term Employee)

     Washington DC.

    Missions in North Africa (Tunisia and Morocco).

  • Digital Policy Expert EMEA

    Responsible for supporting the Moroccan government in constitutional reform such as their implementation of citizen petitions based on European experiences/benchmarking.

    Responsible for supporting the Tunisian government create new legislation (a decree) on citizen engagement and consultation based on world-wide benchmarking.

  • OpinionWise Ltd.

    www.opinionwise.co.uk

    Home Based

  • Founder and director

    Working in a freelance capacity, delivering a number of digital projects and products.  For example:-

    • Expert assistance to the Swedish association of Local Authorities and Regions (SALAR).

     

    Expert in EU/China project (2014- ), methods for online legislation. On mission in Beijing to improve the state council web platform.

2013-2014

  • CDI Alliance Ltd

    (Part Time Contract)

    www.cdialliance.co.uk

     Round Foundry Media Centre
    Foundry Street
    Leeds
    LS11 5QP

  • Digital Business Advisor

    Working with OnLincolnshire to launch and develop five digital fabrication hubs in Lincolnshire in conjunction with the County Council.

    Working with small to medium enterprises in Lincolnshire as part of the ERDF assist process on a range of digital topics such as:-

    • Selling online
    • Using social insights
    • Digital marketing
    • Mobile app development

    Delivered 47 x 12hr interventions.

2013-2013

  • Balfour Beatty Workplace Ltd. 

     http://www.bbworkplace.com/

    Origin-2
    Origin Way
    EuroParc
    Grimsby
    N.E Lincolnshire

  • ICT Business Partner

    Small scale, in-situ project to create a current and future state requirements analysis for developing ICT within the business and creating and ICT strategy for Balfour Beatty Workplace.  Also investigating EDMS solution suitability.

    Resulted in a £100k investment in ICT and project to migrate a number of legacy systems into the cloud – such as the corporate planning & building control platform.

2010-2012

  • Kind of Digital Ltd

    (Part Time)

    www.kindofdigital.com

    Red Lion Quarter
    Spalding
    Lincolnshire

  • Public Sector Innovations and Citizen Empowerment Expert

    In this role I mainly provide project consultancy and project management services to a wide range of clients in the area of public engagement and policy setting.  For example, helping organisations to develop their eDemocracy and participation strategies. This has included a wide variety of undertakings, such as :-

    • Providing technical advice to Lincolnshire County Council in the design of five coastal technology hubs.
    • Developing ICT strategy for Oxford County Council.

2007-2010

  • International Centre of Excellence for Local eDemocracy

    (Lichfield District Council + Department for Communities and Local Government)

    www.lichfielddc.gov.uk

    www.icele.org

    Frog Lane,
    Lichfield.
    Staffordshire.

  • Centre Manager

    (Long term contract)

    Line manager to four members of staff, a budget of £4m and co-ordination of daily operations.

    Responsible for leading the discovery process for new innovations in citizen/customer experience and digital engagement.  This included running a number of pilots and prototypes in the area of customer insight, social CRM and social media.  Product management of e-voice.org.uk, a government web portal aimed at the third sector.

    Responsible for reporting (e.g. measuring ROI), procurement, bid writing, budgets, PID writing and upward communications to the programme board.

    Helped deliver the UK legislation on petitions under the 2009 LDEDC Act.  Helped develop the Pan-European ePetition facility for the EC.

2004-2006

  • North Lincolnshire Council

    (NorthLincsNet)

    www.northlincsnet.org

    Lysaghts Way,
    Scunthorpe
    DN15 9YG

  • Senior Project Manager  

    (Permanent position)

    My role was the management of major digital engagement projects for the Office of the Deputy Prime Minister.   For example, I managed the delivery of the first local government online petition system in 2005 in Bristol and Kingston Upon Thames.

    This job involved working with stakeholders across England to develop the business case and implement major change projects involving digital technologies and citizen empowerment.

    During this time I obtained a recognised project management qualification and won the Political Technologies European eDemocracy award in 2005 for recognition of the programme contribution toward the government digital agenda.

1998-2003

  • Consumers’ Association Research & Testing Centre

    now “Intertek Research & Testing Centre”

    www.intertek-rtc.com

    www.which.co.uk

    Davy Avenue,
    Knowlhill,
    Milton Keynes,
    Bucks
    MK5 8NL.

  • Senior Technologist

    (Permanent position)

    This role involved product research, product evaluation and technical benchmarking of consumer goods such as electronics and mobile banking services.

    In this role I grew expertise in the field of evaluating computer peripherals and emerging web technologies as well as writing technical reports and specifications.

    Keeping abreast with new technologies and devising innovative test methods was a necessity and hence my core knowledge of both analogue and digital technologies is vast.